Refund policy

At BPJL Gaming, we take great care to ensure that all Pokémon TCG products are inspected, securely packaged and dispatched in the condition advertised.

Due to the collectible nature of Pokémon TCG products, we do not accept returns or exchanges for change of mind, incorrect purchases, or buyer's remorse.

No Returns on Collectible Products

All sales are considered final once an order has been processed.

This includes, but is not limited to:

  • Booster Packs
  • Sleeved Boosters
  • Blister Packs
  • Booster Boxes
  • Elite Trainer Boxes
  • Collection Boxes
  • Tins
  • Special Collections
  • Bundles
  • Pokémon Singles
  • Other sealed or collectible Pokémon TCG products

Please choose your products carefully before placing your order.

We do not accept returns because a customer:

  • Changed their mind
  • Ordered the wrong product
  • No longer wants the item
  • Expected a different card or pull
  • Did not receive a desired card from a sealed product
  • Opened a product and was unhappy with the contents
  • Believes the product may contain a particular card
  • Wants to return a product after opening it

Sealed Products

For sealed Pokémon TCG products, we cannot accept returns after the product has been opened, unsealed, tampered with or otherwise altered.

This policy is necessary to protect the integrity and authenticity of our sealed inventory and to prevent issues involving resealed products or the replacement/damage of cards and other contents.

Once a sealed product has been opened, we cannot verify its original condition or contents.

Pokémon TCG Singles

All Pokémon TCG singles are inspected and photographed before being packaged and dispatched.

We do not accept returns on singles due to:

  • A change of mind
  • Differences in personal condition expectations
  • The card not being suitable for a particular collection
  • Market price changes after purchase
  • The card subsequently increasing or decreasing in value

Where applicable, product photographs and condition descriptions should be reviewed carefully before purchasing.

Damaged or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or an item is missing, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • Clear photographs of the product
  • Clear photographs of the packaging
  • A description of the issue

We will investigate the matter and determine the appropriate resolution.

Please keep all original packaging until the matter has been resolved.

Defective Products

Nothing in this policy limits any rights or remedies you may have under applicable South African consumer law.

Where a product is genuinely defective or does not comply with applicable legal requirements, please contact us so that we can assess the issue and provide the appropriate remedy where required by law. The Consumer Protection Act provides statutory remedies for qualifying defective goods.

This does not include dissatisfaction with the random contents or pulls of a genuine sealed Pokémon TCG product.

Refunds

Where a refund is approved, it will generally be processed using the original payment method.

Refunds will only be issued where BPJL Gaming determines that a refund is appropriate or where a refund is required under applicable law.

Important Notice

By placing an order with BPJL Gaming, you acknowledge that Pokémon TCG products are collectible items and that sealed products contain randomised contents.

We cannot guarantee that any particular card, rarity, Pokémon, artwork or pull will be included in a sealed product.

All sales are final unless a return, replacement or refund is required under applicable law or an incorrect/damaged order is confirmed by BPJL Gaming.

If you have any questions about a product before purchasing, we encourage you to contact us first. We are happy to help you make an informed purchase.